Return & Refund Policy

We guarantee that our printed products will not be defective in accordance with industry standards. Please contact customer support if you feel there is an issue with your printed products within five (5) business days after receipt of your order..

We will ask you to provide high resolution digital photos or scans of your printed product. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determine that a product is in fact defective or has not otherwise met our obligations, we will reprint your order and re-ship at our expense.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Errors that are contained in the uploaded customer file (misspelling, resolution issues, etc.).

Please note that assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.